利用規約

Terms of Service for Personal Import Agency Service

 

Article 1 (General Provisions)

  1. These Terms of Service (hereinafter referred to as "these Terms") set forth the conditions for using the personal import agency service (hereinafter referred to as "the Service") provided through the website "Glow Up Lab" (hereinafter referred to as "the Site").

  2. Users of the Service (hereinafter referred to as "the Customer") shall use the Service after agreeing to all provisions of these Terms. The Customer is deemed to have agreed to these Terms at the time the order process for a product is completed on the Site.

Article 2 (Definition and Role of the Service)

  1. The Service is an agency service that, at the Customer's request, arranges for product orders to be placed with an overseas sender (hereinafter referred to as "the Sender"), handles payment processing on behalf of the Customer, and arranges for shipment, all to support the Customer's personal import of overseas products for their own use.

  2. We are not the seller of the products. The sales contract for the Service is established between the Customer and the overseas Sender. We act as the Customer's agent, handling the purchase and shipping procedures on their behalf.

  3. Product descriptions and images on the Site are translations of information provided by the Sender, and we do not guarantee their accuracy, completeness, or usefulness.

Article 3 (Customer's Responsibility as an Importer)

  1. The Customer using the Service is the importer of record. The Customer shall bear all legal obligations and responsibilities related to the importation.

  2. The Customer is responsible for verifying the relevant laws and regulations (such as pharmaceutical laws, customs laws, etc.) of the destination country or region at their own risk before placing an order. This includes, in particular, checking for prohibited or restricted ingredients and limits on the quantity that can be imported at one time.

  3. Strictly for Personal Use: The Customer pledges that all products imported through the Service will be for their personal use only and will not be resold, transferred, lent to a third party, or used for any commercial purpose under any circumstances.

  4. Any customs duties, consumption taxes, or other taxes and public charges imposed are the sole responsibility of the Customer. If a notice of tax payment is received from customs, the Customer must handle it at their own responsibility.

  5. In the event that products are confiscated, returned, or destroyed by customs authorities, we shall not be liable in any way, and no refund for the product price, shipping fees, etc., will be provided.

Article 4 (Orders and Establishment of Contract)

  1. The Customer shall place an order by accurately entering the required information in the order form on the Site.

  2. A service agency agreement between the Customer and us, and simultaneously a sales contract between the Customer and the Sender, shall be deemed to be established when we notify the Customer of "Order Confirmation" via email or other means.

  3. Minor Customers must obtain the consent of a parent or legal guardian before using the Service.

Article 5 (Payment)

  1. The Customer shall pay the total amount, including the product price, shipping fees, and other charges, by the due date specified by us, using the payment method designated on the Site.

  2. Any fees associated with payment (such as bank transfer fees) shall be borne by the Customer.

Article 6 (Shipment of Products)

  1. Products will be shipped directly from the overseas Sender to the address specified by the Customer.

  2. The delivery times indicated on the Site are estimates only and may vary due to the Sender's circumstances, transportation issues, customs clearance delays, weather, and other factors. We are not liable for any delivery delays.

  3. The ownership of and risk in the products shall pass to the Customer at the time the products are handed over from the Sender to the shipping carrier.

Article 7 (Cancellations, Returns, and Exchanges)

  1. As the Service involves sourcing products from overseas, we do not accept any cancellations, returns, or exchanges for the Customer's convenience after an order has been confirmed.

  2. As an exception, returns or exchanges will be handled only in the following cases, provided that we are contacted within 7 days of the product's arrival:

    • If a product is delivered that is clearly different from the one ordered.

    • If the product was already damaged at the time of delivery.

  3. Even in the cases described in the preceding paragraph, returns or exchanges will not be accepted if the Customer has opened or used the product, or if the product has been damaged or soiled while in the Customer's possession.

Article 8 (Prohibited Acts)

The Customer shall not engage in the following acts when using the Service:

  1. Acts that violate laws, regulations, or public order and morals.

  2. Acts of registering for use or placing an order with false information.

  3. Acts of reselling or transferring products imported through the Service to a third party.

  4. Acts that infringe on our or a third party's copyrights, trademarks, or other intellectual property rights.

  5. Acts that may interfere with the operation of the Service.

  6. Any other acts that we deem inappropriate.

Article 9 (Disclaimers)

  1. We make no warranties regarding the efficacy, effects, quality, safety, or fitness for a particular purpose of the products handled.

  2. We shall not be liable for any allergic reactions, skin problems, or other health issues experienced by the Customer or a third party as a result of using the products. The use of products is entirely at the Customer's own risk.

  3. As stipulated in Article 3, Paragraph 5, and Article 6, Paragraph 2, we shall not be liable for any issues arising during customs procedures or shipping (such as confiscation, delays, loss, or damage).

  4. We shall not be liable for any damages incurred by the Customer due to the interruption or suspension of the Service caused by system failures, maintenance, natural disasters, or other force majeure events.

Article 10 (Modification of Terms)

  1. We may amend these Terms without prior notice to the Customer if we deem it necessary.

  2. The amended Terms shall take effect from the time they are posted on the Site, and the amended Terms will apply to the Customer's use of the Service after the amendment.

Article 11 (Governing Law and Jurisdiction)

  1. The interpretation of these Terms shall be governed by the laws of the United Arab Emirates.

  2. Any disputes arising in connection with this Service shall be subject to the exclusive jurisdiction of the courts of Dubai in the first instance.

Addendum

Established and effective as of October 10, 2025.